An Introduction to Service Integration & Management (SIAM) Matters

Service Integration & Management (SIAM) is all about delivering business value in an environment where vital IT services are going to be or have already been outsourced to multiple external service delivery organisations.

From a process and tools perspective, SIAM includes the deployment of ITSM and service management in a multi-sourcing – and, usually, global – environment, where relationships are driven by formal contracts and service delivery organisations are competitors in the market.

My intention with this blog is to share my knowledge, experience and thoughts with other IT professionals and consultants that, just like me, would benefit from a discussion forum around this theme.


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