Reading, United Kingdom
Bio: Andre started in the IT industry in 1994, coming from an engineering education. After gaining experience in Application Development, Andre deployed ITSM solutions as part of major projects delivering ITIL-based Service Management capabilities. These projects took him to work in the USA, the Netherlands, Germany and Switzerland. Recognizing the key importance of people's knowledge, attitude and behaviour, Andre founded ILUMNA with Bruno Aguirre in 2003 to provide consultancy, training and certification services to the then initiating ITIL market in Brazil. Andre joined TCS UK as a Principal Consultant in 2012 and since then he has been delivering services in the practice of Service Integration and Management (SIAM).